Our support team is here for you. Email us at any time and we will respond within 2 business days.
Problems with your print order, wrong prints, or delivery issues.
Payment failures, duplicate charges, or refund requests.
Delayed delivery, wrong address, or delivery partner concerns.
Questions about our services, pricing, or how Zippi works.
Security issues, abuse, or platform technical problems.
Interested in becoming a print shop or delivery partner.
We target 30-minute delivery from the time your order is accepted. Actual times may vary based on your location and the distance to the assigned print shop.
Yes! Once your order is placed, you can track its real-time status in the Orders section of your account.
We currently support PDF files for printing. Please ensure your documents are properly formatted before uploading.
COD availability depends on the assigned print shop. Where available, it will be shown as a payment option at checkout.
Email us at support@brunx.fit with your Order ID and reason within 48 hours of delivery. See our Refund Policy for full details.
Orders can be cancelled before printing starts. Once printing begins, cancellation is not possible. Contact support immediately if you need to cancel.
This is a payment failure scenario. The amount is typically auto-reversed within 3–5 business days. If not, email support@brunx.fit with your transaction reference number.
We are always looking for reliable local print shops to join our network. Email us at support@brunx.fit with details about your shop.
Didn't find your answer? We're happy to help.
Email Support Team