Zippi

Refund & Cancellation Policy

Last Updated: 13 May 2025

Zippi is committed to a fair and transparent refund process.

Quick Summary

Eligible for Refund
  • Failed payments
  • Order not accepted by any shop
  • Printing not started & cancellation requested
  • Duplicate payment charged
Partial Refund
  • Wrong documents uploaded (if printing started)
  • Address error causing re-delivery
  • Quality issue reported within 24 hours
No Refund
  • Order delivered successfully
  • Correct prints delivered per configuration
  • Cancellation after printing started
  • COD orders after delivery

Nature of Service: Zippi provides a digital + physical service. Once your document has been processed and printing has commenced, the service has been partially or fully consumed. This policy has been formulated in accordance with the Consumer Protection Act, 2019 and applicable guidelines for online marketplace platforms in India.

1. Order Cancellation

1.1 Cancellation Before Printing Starts

You may cancel your order before printing has commenced by contacting us atsupport@brunx.fit. If cancellation is approved at this stage, a full refund (minus any payment gateway fees charged by Razorpay, typically 2–3%) will be processed within 5–7 business days.

1.2 Cancellation After Printing Has Started

Once the print shop has begun processing your documents, cancellation is not possible and no refund will be issued. The print shop is an independent business partner that has already consumed resources (paper, ink, labor) to fulfill your order.

1.3 Cancellation by Zippi

In rare circumstances, Zippi may cancel your order if no available print shop can be assigned in your area. In such cases, a full refund will be initiated automatically within 3–5 business days.

2. Refund Eligibility

2.1 Cases Where Full Refund is Applicable

  • Payment failure: Amount deducted but order not placed — full refund within 5–7 business days via Razorpay.
  • Duplicate payment: If you were charged more than once for the same order, the excess amount will be refunded within 7 business days.
  • No shop available: If Zippi cannot assign a print shop to your order, a full refund is issued automatically.
  • Service unavailable: If the platform experiences a technical failure preventing order fulfillment.

2.2 Cases Where Partial Refund May Apply

  • Genuine print quality issues: If you receive prints that are significantly different from your specifications (e.g., ordered color prints but received B&W), report within 24 hours of delivery. Subject to print shop verification, a partial or full refund may be issued at our discretion.
  • Wrong document printed: If the document printed was not the one you uploaded (our error), a reprint or refund will be offered.

2.3 Cases Where NO Refund is Applicable

Refund will NOT be issued in the following situations:

  • Order has been successfully delivered and prints match the configuration specified.
  • Customer uploaded the wrong document and printing has already started.
  • Customer provided an incorrect delivery address resulting in non-delivery — the customer is responsible for re-delivery charges.
  • Cancellation requested after printing has started.
  • Cash on Delivery (COD) orders that have been delivered — no cash refund mechanism exists for fulfilled COD orders.
  • Dissatisfaction with print quality that matches industry standards for the paper type and printer used (e.g., slight variations in color output are normal for laser printing).
  • Refund requests made more than 48 hours after delivery.
  • Orders placed for government service applications (Meeseva services) that have been submitted to the relevant department — processing fees are non-refundable.
  • If the document contains illegal or copyrighted content and the order is cancelled for policy violation — no refund will be issued.

3. Razorpay Payments & Refund Processing

All online payment refunds are processed through Razorpay. The refund timeline depends on your payment method:

Payment MethodRefund Timeline
Credit / Debit Card5–10 business days
UPI (GPay, PhonePe, Paytm)2–5 business days
Net Banking5–7 business days
Wallets1–3 business days
Payment Failure (auto-reversal)3–5 business days

* Timelines are estimates from Razorpay. Actual credit depends on your bank's processing time. Payment gateway charges (if any) are non-refundable.

4. How to Request a Refund

To initiate a refund, please contact us within 48 hours of delivery (or immediately for payment failures) with:

  • Your registered email address.
  • Order ID (found in your order confirmation email or the Orders page).
  • Reason for the refund request.
  • Supporting evidence (e.g., photo of defective prints).

Contact for Refunds:

📧 Email: support@brunx.fit

⏱ Response Time: Within 2 business days

🕐 Refund Decision: Within 5 business days of request

5. Consumer Rights (India)

Your rights as a consumer are protected under the Consumer Protection Act, 2019. If you feel your refund request has been unfairly denied, you may escalate your complaint to:

  • The National Consumer Helpline at 1800-11-4000 (toll-free).
  • The Consumer Forum in your district or state.
  • The INGRAM portal (ingram.nic.in) for online complaint registration.

We encourage customers to first resolve disputes through our support team before escalating to regulatory bodies.

For refund queries, contact support@brunx.fit

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